Error Codes

The following tables describe various error codes that you might encounter while running File Content Extraction, and how to troubleshoot the problems.

For other error codes, begin with the steps in Common Problems and Solutions. If the problem persists, contact OpenText Support.

Configuration Errors

Error

Troubleshooting steps

KVError_PasswordProtected

KVError_PasswordRequired

KVError_RMSCredentialsRequired

This error means that the document is encrypted and the operation you are attempting cannot be performed without additional credentials.

NOTE: If one operation requires credentials, it does not mean that all operations do.
Environment Errors

Error

Troubleshooting steps
KVError_OutOfCore This error means that File Content Extraction attempted to allocate more memory than was available. This error might occur because your machine had limited memory available at the time. You might wish to create a ticket with OpenText support if the memory being used to process the file seems excessive.

KVError_CreateOutputFileFailed

KVError_OpenOutputFileFailed

KVError_ErrorWritingToOutputFile

Check the output directory configuration, and the permissions on the output directory.
KVError_CreateTempFileFailed Check the temp directory configuration, and the permissions on the temp directory. See also Protect the Temporary Directory.
KVError_RMSDecryptionFailed An RMS file could not be decrypted. This error might occur because the service could not be contacted. Check the network is working correctly, and that you have the correct proxy set, see Configure the Proxy for RMS.
KVErrorCode_OutOfSharedMemory The out-of-process system did not have enough shared memory. Check you have configured the correct amount of shared memory for your machine, see System Requirements.
Input Document Errors

Error

Troubleshooting steps

KVError_ZeroFile

KVError_IsADirectory

KVError_InputFileNotFound

The input path provided did not correspond to a file. Confirm that you have provided the correct input.

KVError_FormatNotSupported

KVError_AutoDetNoFormat

KVError_CompressionNotSupported

The operation is not supported for the given input format. If you believe the input document is valid and contains content that should be extracted, contact OpenText support to request an enhancement.

KVError_BadInputStream

KVError_ReaderInitError

This error generally means that File Content Extraction cannot parse the input file and it might be corrupt. If the native application can open it, then create a ticket with OpenText support.

KVError_UnexpectedAppendedZip

This error indicates that the input file might be malicious. It might be two files concatenated in attempt to hide information.

KVError_ZipBombDetected

This error indicates the input file has an unrealistically high compression ratio and so might be malicious (a zip bomb). File Content Extraction has terminated processing of this file to prevent a Denial of Service.
Installation Errors

Error

Troubleshooting steps

KVError_CreateProcessFailed

KVError_InvalidConfigurationFile

KVError_DLLNotFound

KVError_NoReader

KVError_OcrDllOpenFailed

KVError_OcrBadDataFile

File Content Extraction was missing a file in the bin directory that was required for the operation. See List of Redistributable Files.

 
License Errors

Error

Troubleshooting steps

KVError_InvalidLicense

This error means that the license you provided is not valid, is valid only for an earlier version of File Content Extraction (KeyView), or does not allow the feature you are trying to use.

KVError_ExpiredLicense

This error means that your license is valid but has expired. Check that you are using your purchased license, rather than the trial license that is embedded in the sample and test programs.

If your purchased license has expired, you must request a new one.

KVError_ReaderUsageDenied

KVError_XmpDisabled

KVError_UnzipjpgDisabled

KVError_ZstdDisabled

KVError_WavpackDisabled

KVError_NoMIPLabelLookupLicense

This error means the license you provided does not allow the feature you are trying to use.
Lotus Notes Errors

Error

Troubleshooting steps

KVError_NoTemplates

KVError_NoMainTemplate

KVError_InvalidTemplate

KVError_TemplateError

The XML templates for Lotus Notes were invalid. See Extract and Format Lotus Notes Subfiles.

 
Usage Errors

Error

Troubleshooting steps
KVError_InvalidArgs An incorrect argument was likely provided to an API function. Review the correct way to use the function.
KVError_OpenStreamFailure This error usually means that File Content Extraction encountered an error when trying to use the provided input stream. Ensure you have implemented the input stream correctly.

KVError_ChildTimeOut

File Content Extraction was not able to finish processing the file with the configured timeout. See File Content Extraction hangs or stops responding.