Adding System-wide Notifications
- Click . All existing system-wide notifications are listed here.
- Click Add System-wide Notification.
- On the Add Notification dialog box, select a rule name from the list.
-
Select a radio button in the
From area of the dialog box to indicate whether the return address should be:
- The user who edits the issue (thereby setting off the notification).
- Other user (select a user from the list).
-
Type the email addresses of the recipient(s) in the
To field, separating multiple entries with commas. You may select users from the
Add Address list .
Note: Although you can enter any email address in the To field, only users who have email addresses specified in their user accounts will appear in the Add Address list. For this reason it is recommended that email addresses be defined for all user accounts.
-
You can fill in the optional message text fields:
- Subject is an optional subject line (up to 80 characters).
- Introduction is optional introductory text (up to 250 characters)
-
Choose the content type of the message:
- Contents can be:
- Issue Summary: The information on the top half of the Issue Details page.
- Issue Summary with Description: Issue summary plus the information from the Description tab.
- Full Issue Detail: All issue information (this is the default).
- Trailer is an optional signature field (up to 250 characters long).
- Contents can be:
- Click OK to save the notification and close the dialog.
To edit the notification click on the
Rule Name. To delete the notification click
(Remove System-wide Notification) in the
Actions column. To create a copy of the notification, click
.
(Remove System-wide Notification) in the
Actions column. To create a copy of the notification, click
.
Note: You need the security privilege
Email notification rules and system-wide notifications to define system-wide notifications.