Adding Routing Rules

To add a routing rule:
  1. In the menu, click Issues > Configuration.
  2. Click Products. The Products page opens.
  3. From the Product list box, select the product for which you want to configure a routing rule.
  4. Click New Routing Rule. The New Routing Rule dialog box opens.
  5. Click the corresponding option button to define if the issue is a BUG or ENHANCEMENT (SOFT) or if the issue is a DOC-ISSUE (DOC).
  6. Select a predefined release from the Release list box. Or type in a predefined release into the Specific Matchcode field. Select nothing, which means the dotted line, if any release should be considered.
  7. Select a predefined platform from the Platform list box. Or type in a predefined platform into the Specific Matchcode field. Select nothing, which means the dotted line, if any release should be considered.
  8. Select a predefined component from the Component list box. Or type in a predefined component into the Specific Matchcode field. Select nothing, which means the dotted line, if any release should be considered.
    Note: You must select a value for at least one of either release, platform, or component. Otherwise, the new routing rule would follow the same rules as the default rule.
  9. In the Then route to these inboxes area of the dialog box, select a predefined inbox for each of the following four inbox categories:
    • QA Inbox
    • Development Inbox
    • Enhancement Inbox
    • Documentation Inbox
  10. Click OK. The rule is saved and added to the routing table.
    Note: If you have made changes to the routing table, Issue Manager saves and reconfigures the routing rules, which may take some time.
Parent topic: Setting Up Routing Rules